Terms & Conditions

Last updated: 04-02-2026

These Terms and Conditions (“Terms”) govern your access to and use of the Storyline Live website and services. By accessing https://www.storylinelive.com or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Storyline Live

Storyline Live (“Storyline Live,” “we,” “us,” or “our”) is a live-streaming and media production service based in Ontario, Canada, providing event coverage, streaming, and related services for community, school, municipal, and private events.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not:

Violate any applicable laws or regulations
Infringe the rights of others
Disrupt or interfere with the website’s functionality or security
Attempt unauthorized access to systems or data

We reserve the right to restrict or terminate access to the website at our discretion.

3. Services and Engagements

a) Service Descriptions

Descriptions of services on our website are provided for general information purposes only and do not constitute a binding offer. Specific deliverables, schedules, and pricing are confirmed through written agreement, booking confirmation, or invoice.

b) Availability

All services are subject to availability. We reserve the right to decline or reschedule services due to operational, technical, safety, or logistical constraints.=

4. Bookings, Deposits, and Payments

a) Payments

Payments made through our website are processed securely via Wix Payments or its authorized payment processors. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Storyline Live does not store full payment card details.

b) Deposits and Fees

Certain services may require a deposit to secure a booking. Deposits and payment schedules will be communicated prior to confirmation.

Unless otherwise stated in writing:

Deposits are non-refundable once services are confirmed
Final payment is due according to the agreed timeline

c) Late or Failed Payments

Failure to complete payment may result in service suspension, cancellation, or withholding of deliverables.

5. Cancellations and Changes

Cancellation and rescheduling terms are determined on a per-engagement basis and may depend on factors such as notice period, event type, and preparation already completed.

Unless otherwise agreed in writing:

Short-notice cancellations may be subject to partial or full charges
Rescheduling requests are subject to availability

6. Intellectual Property

a) Website Content

All content on this website, including text, graphics, logos, images, and layout, is owned by Storyline Live or used under license and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute website content without prior written permission.

b) Event Media

Ownership and permitted use of recorded or streamed content are governed by the specific agreement associated with each event.

Unless otherwise agreed:

Storyline Live retains the right to use excerpts for portfolio, promotional, or demonstrative purposes
Clients may not alter or misrepresent delivered content

7. Third-Party Services and Links

Our website may integrate or link to third-party services (including Wix features, payment processors, or external platforms). Storyline Live is not responsible for the content, availability, or practices of third-party websites or services.

Use of third-party services is subject to their respective terms and policies.

8. Privacy

Your use of the website and services is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

By using our services, you acknowledge that you have reviewed and understood the Privacy Policy.

9. Disclaimers

The website and services are provided on an “as is” and “as available” basis.

While we strive for accuracy and reliability, Storyline Live does not guarantee that:

The website will be uninterrupted or error-free
Streaming services will be free from technical disruptions beyond our reasonable control
Content will meet all subjective expectations

10. Limitation of Liability

To the maximum extent permitted by law, Storyline Live shall not be liable for:

Indirect, incidental, or consequential damages
Loss of data, revenue, or business opportunity
Technical failures caused by venue infrastructure, internet connectivity, or third-party platforms

Our total liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Storyline Live from any claims, losses, or damages arising from:

Your misuse of the website or services
Your violation of these Terms
Content or instructions provided by you that infringe third-party rights

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Any disputes shall be resolved exclusively in the courts of Ontario.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting to the website with an updated revision date. Continued use of the website or services constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms and Conditions, please contact:

Storyline Live
Email: info@storylinelive.com
Location: Ontario, Canada