Privacy Policy

Last updated: 04-02-2026

Storyline Live (“Storyline Live,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a responsible manner in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Ontario.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit https://www.storylinelive.com or engage with our services.

1. Accountability and Scope

Storyline Live is responsible for the personal information under its control. This Privacy Policy applies to information collected through our website, online forms, communications, and service engagements.

If you have questions about our privacy practices, you may contact us using the details provided in Section 11.

2. Personal Information We Collect

a) Information You Provide Voluntarily

We may collect personal information when you:

Submit a contact or inquiry form
Request a quote or book services
Make a payment or deposit
Communicate with us by email or other means

This information may include:

Name
Email address
Phone number
Organization, team, or event name
Event details and scheduling information
Billing and payment information
Any additional information you choose to provide

b) Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through Wix and related services, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referring website or link

This information is collected through cookies, Wix Analytics, and similar tracking technologies.

3. Purpose of Collection

We collect personal information for the following purposes:

Responding to inquiries and providing requested information
Managing bookings, contracts, and service delivery
Processing payments and invoices through Wix Payments
Communicating service updates or operational information
Improving website performance and user experience
Meeting legal, regulatory, and accounting obligations
Protecting against fraud, misuse, or security incidents

We collect only the information necessary for these purposes.

4. Consent

By using our website or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawal of consent may limit our ability to provide certain services.

5. Payments and Financial Information

Payments made through our website are processed securely via Wix Payments and associated payment processors.

Storyline Live does not store full credit card numbers or sensitive payment credentials on its own servers.

Payment information is handled in accordance with Wix’s security standards and applicable financial regulations.

6. Disclosure to Third Parties

We may share personal information only as necessary and for legitimate purposes, including:

With Wix.com Ltd., which hosts our website, forms, analytics, and payment infrastructure
With service providers who support business operations (e.g., accounting, scheduling, or communication tools)
When required by law, court order, or regulatory authority
To protect the rights, property, or safety of Storyline Live, our clients, or others

Third-party service providers are required to safeguard personal information and use it only for authorized purposes.

7. Cookies and Analytics

Storyline Live uses cookies and similar technologies provided by Wix to:

Enable core website functionality
Analyze traffic and usage patterns
Improve usability and content relevance

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.

8. Data Storage and International Transfers

Personal information collected through Wix may be stored on servers located outside of Canada, including in the United States or other jurisdictions where Wix or its service providers operate.

In such cases, personal information may be subject to the laws of those jurisdictions. Wix maintains contractual and technical safeguards designed to protect personal information in accordance with applicable privacy standards.

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., accounting and tax records).

When information is no longer required, it is securely deleted or anonymized.

10. Children’s Privacy

Storyline Live does not knowingly collect personal information directly from children under the age of 13.

Our services are intended for organizations, teams, and responsible adults.

If we become aware that personal information of a child has been collected without appropriate consent, we will take steps to delete it promptly.

11. Access, Correction, and Complaints

Under PIPEDA, you have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Raise concerns about our handling of personal information

Requests or complaints may be submitted using the contact information below. We will respond within a reasonable timeframe.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with an updated revision date.

13. Contact Information

For privacy-related inquiries, requests, or concerns, please contact:

Storyline Live

Email: info@storylinelive.com
Location: Ontario, Canada